You can ask your question by e-mail or telephone . If you have already placed an order, we kindly request you to mention your order number.

You can place your order with us and choose from the following payment options:

• iDEAL
• Transfer

For sending items over €30,- no shipping costs are charged. For purchases of items up to €30,- we ask a small contribution of €3.95 towards the shipping costs.

We ship your order in principle within 1 business day. Your order will be shipped after careful quality control and delivered to you. Orders placed on Sunday will not be processed and shipped until the next day, on Monday.

Yes, these can be returned. Our general terms and conditions also apply to discounted items.

You will receive two confirmations of your order by e-mail. One e-mail contains your order, the other your payment confirmation and track & trace code of the carrier. It is therefore very important that you provide us with the correct e-mail address. In this order confirmation we confirm the successful ordering procedure and the receipt of the order. Please note: this order confirmation is also your proof of payment! So keep it safe on your computer and/or print it out!

Yes, this is possible, although we do everything we can to prevent this. We will then contact you to deliver the article later or to refund the money.

Your order will be delivered by PostNL.

Some collections in the webshop are more extensive than the collections in our store. In our store we have a section because the space is limited there. All items on the website are in stock and are ready for you in our warehouse. There are also various brands that we do not sell online, but do offer in our store. Saccoo, Guess and Cowboysbag are examples of this. Have you seen a product in our webshop that you would like to view in our physical store? Please contact us first to prevent the product from being unavailable in our store.

Your payment is processed via an external internet cash register, which handles the processing of your transaction. The lock at the bottom of your screen shows that the data is sent encrypted via a so-called “secure connection”. Once the internet cash register has received the payment, Het Brabants Lederwarenhuis will prepare your order.

We are an official dealer of all brands offered on our webshop and you have the full factory warranty. The warranty period is shown for each product. This warranty only applies to product and/or manufacturing errors. Wear and damage caused by improper use are excluded from the warranty, this at the discretion of the relevant manufacturer of the product.

In case of a complaint, we kindly request that you contact us by telephone on 070 – 355 50 14 or by e-mail via info@hetlederwaren.nl . We strive to answer complaints that we receive by e-mail within 24 hours. In all cases, you can expect a response from us within 3 working days. If this does not lead to a solution, you can report your complaint to the European ODR platform. As of 15 February 2016, it is possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.